It is not possible to provide a definitive list of all the repairs falling into each of the immediate callout, emergency, urgent and routine categories.
The following provides guidance that should cover many cases.
1)Emergency Repair
Total Loss of heating and/or hot water and tenant has no alternative forms available.
To be attended within 4 hours to make safe and works to be completed within 24 hours.
2)Urgent Repair
Blocked Flue to boiler or fire. Badly leaking pipe, heating pipe, radiator, tank or cistern, Oil/Gas leak.
To be attended and complete within 4 working days.
3)Routine 1
Partial loss of heating and/or Partial loss of hot water.
To be attended and complete within 10 Working days.
4)Routine 2
Minor plumbing leaks, waste pipes, radiator valves External leaking overflows.
To be attended and complete within 20 Working days.