Home > Services > Repairs > Repair categories
Our repairs service needs to have standards which we can measure our performance against. The response times we have for each category of reactive repair are detailed below.
4 working days
10 working days
20 working days
The following provides guidance that should cover many cases.
Total Loss of heating and/or hot water and tenant has no alternative forms available.
To be attended within 4 hours to make safe and works to be completed within 24 hours.
Blocked Flue to boiler or fire. Badly leaking pipe, heating pipe, radiator, tank or cistern, Oil/Gas leak.
To be attended and complete within 4 working days.
Partial loss of heating and/or Partial loss of hot water.
To be attended and complete within 10 Working days.
Minor plumbing leaks, waste pipes, radiator valves External leaking overflows.
To be attended and complete within 20 Working days.
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