Repairs |
Description |
Rural Housing Association |
Tenant |
Bath |
Bath units | ||
Bath wastes except blockages | |||
Bath taps excluding news washers | |||
Plugs and chains | |||
Defective bath seals | |||
Bathroom fittings and fixtures |
Excluding: WC seats, towel rails and toilet holders | ||
WC and Cistern |
WC and Cistern (only after inspection) | ||
Blockages to WC and wastepipe. Excluding: blockage at the main sewage line. | |||
Chimneys |
Replacing frets and baskets to open fires and all-night burners. | ||
Annual sweeping of chimneys and the cost in failure to do so. | |||
Communal areas |
Excluding: rubbish | ||
Decoration |
External decorating only | ||
Internal decorating: including small settlement cracks and the removal of condensation | |||
Domestic appliances |
Such as cookers, fridges, washing machines, dishwashers. | ||
Doors |
Internal and external including frames. Except tightening screws. | ||
Letter boxes |
Missing flaps etc. | ||
Locks and latches |
Internal doors to a dwelling | ||
External doors | |||
Loss of keys |
Including: repairs to force enter if you get locked out and including broken keys in locks. | ||
Downspouts and soil stacks |
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Guttering |
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Rainwater storm gullies traps |
Including clearing blockages | ||
Floor coverings. Excluding wet areas bathroom etc. |
Including adapting doors to accommodate carpets | ||
Fence and gates (existing only) |
Rural Housing Association do not provide fencing or gates after a tenancy has started. The erection of fencing is strictly forbidden unless permission has been granted by the association. | ||
Fixtures and fittings |
Such as coat hooks, curtains, curtain rails etc. | ||
Draught proofing |
Doors/windows | ||
Garages |
Including doors but only after inspection | ||
Garden maintenance |
Including dustbins and the supply of replacement dustbins | ||
Coal bunkers |
Supply or replacement | ||
Glazing |
If broken you must obtain a crime number from the police. You must also provide the name of the police station. Note: we will only carry out temporary board up. Re-glazing is a tenant’s responsibility unless extenuating circumstances exist. | ||
Gas cookers fitted by tenants |
Leaks/repairs | ||
Smoke alarms/carbon monoxide alarms |
Excluding: The replacement of batteries and testing. | ||
Handrails |
Where fitted by RHA | ||
Heating |
Excluding: Bleeding air for radiators and re-pressurising your heating system via a loop. (where fitted) | ||
Plumbing repairs or leaks |
Excluding: washing machines, dish wasters or bleeding radiators | ||
Over bath shower handsets |
If fitted by tenant | ||
Heating time-clocks and programmers |
Excluding: resetting of any heating control or programmer (see RHA for user manual if needed) | ||
Central heating oil burner servicing and repairs |
Excluding: bleeding after oil has ran out or resetting thermostats. Also if tank is found to be propped up in anyway by the tenant to increase the oil flow. | ||
Oil watchman |
Battery/ replacement | ||
Oil tank security |
Locks/alarms etc. | ||
Hot water cylinders |
Replacement | ||
Immersion heaters |
Replacement | ||
Kitchen |
Wall cupboards, refit doors (but only after inspection) | ||
Re-securing loose door handles and cupboard handles, locks and catches | |||
worktops, excluding: burns, scratches, chips etc. | |||
Base unit doors (but only after inspection) | |||
Base units (but only after inspection) | |||
Drawers (but only after inspection) | |||
Extractor fan, excluding: filters and replacing bulbs | |||
Shelving to units (but only after inspection) | |||
Light fittings |
Excluding: light bulbs, dimmer switches, fuses, fluorescent tubes and starters. Any non standard light fitting fitted by the tenant. additional security lighting. | ||
Tiling |
But only after inspection | ||
Showers |
Shower unit | ||
Shower trays | |||
Shower wastes (excluding blockages) | |||
Shower curtains including fittings. | |||
Shower curtain rail | |||
Shower doors | |||
Shower grab rails | |||
Sinks/basins |
Sink/basin units (but only after inspection) | ||
Blockages | |||
Sink/basin taps | |||
Plugs and chains | |||
Sink/basin tap washers | |||
Sink/basin tap washers (unless removed by the tenant) | |||
Stairs |
Including newel posts, hand rails, balusters | ||
Paths |
Including: steps, footpaths and ramps. Excluding: gritting or removal of snow on paths | ||
Skirting boards |
Unless removed by the tenant. | ||
Fuses and resetting MCB |
Excluding: mains fuses that are the responsibility of NIE | ||
Switches and sockets |
Excluding: dimmer switches and non-standard fitted by the tenant. | ||
Telephone points and connections |
Tenant should contact local service provider | ||
TV aerial and sky |
Tenant should contact local service provider | ||
Washing lines |
Line provided start of tenancy only | ||
Infestations |
By ants, wasps, bees, cockroaches, mice, silverfish, rats bedbugs or flies. | ||
Plastering/ rendering |
Internal or external after inspection. Excluding settlement cracks on ceilings or walls (tenant responsibility) | ||
Including window sill, catches, sash, cords and frames after inspection. | |||
Tiles, battens, felt, roof structure, fascia boards, soffit and verge pointing. |