028 8224 6118
Repairs |
Description |
Rural Housing Association |
Tenant |
Bath |
Bath units |  |
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| Bath wastes except blockages | |
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| Bath taps excluding news washers | |
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| Plugs and chains | |
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| Defective bath seals | |
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Bathroom fittings and fixtures |
Excluding: WC seats, towel rails and toilet holders | |
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WC and Cistern |
WC and Cistern (only after inspection) | |
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| Blockages to WC and wastepipe. Excluding: blockage at the main sewage line. | |
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Chimneys |
Replacing frets and baskets to open fires and all-night burners. | |
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| Annual sweeping of chimneys and the cost in failure to do so. | |
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Communal areas |
Excluding: rubbish | |
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Decoration |
External decorating only | |
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| Internal decorating: including small settlement cracks and the removal of condensation | |
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Domestic appliances |
Such as cookers, fridges, washing machines, dishwashers. | |
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Doors |
Internal and external including frames. Except tightening screws. | |
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Letter boxes |
Missing flaps etc. | |
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Locks and latches |
Internal doors to a dwelling | |
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| External doors | |
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Loss of keys |
Including: repairs to force enter if you get locked out and including broken keys in locks. | |
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Downspouts and soil stacks |
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Guttering |
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Rainwater storm gullies traps |
Including clearing blockages | |
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Floor coverings. Excluding wet areas bathroom etc. |
Including adapting doors to accommodate carpets | |
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Fence and gates (existing only) |
Rural Housing Association do not provide fencing or gates after a tenancy has started. The erection of fencing is strictly forbidden unless permission has been granted by the association. | |
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Fixtures and fittings |
Such as coat hooks, curtains, curtain rails etc. | |
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Draught proofing |
Doors/windows | |
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Garages |
Including doors but only after inspection | |
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Garden maintenance |
Including dustbins and the supply of replacement dustbins | |
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Coal bunkers |
Supply or replacement | |
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Glazing |
If broken you must obtain a crime number from the police. You must also provide the name of the police station. Note: we will only carry out temporary board up. Re-glazing is a tenant’s responsibility unless extenuating circumstances exist. | |
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Gas cookers fitted by tenants |
Leaks/repairs | |
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Smoke alarms/carbon monoxide alarms |
Excluding: The replacement of batteries and testing. | |
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Handrails |
Where fitted by RHA | |
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Heating |
Excluding: Bleeding air for radiators and re-pressurising your heating system via a loop. (where fitted) | |
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Plumbing repairs or leaks |
Excluding: washing machines, dish wasters or bleeding radiators | |
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Over bath shower handsets |
If fitted by tenant | |
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Heating time-clocks and programmers |
Excluding: resetting of any heating control or programmer (see RHA for user manual if needed) | |
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Central heating oil burner servicing and repairs |
Excluding: bleeding after oil has ran out or resetting thermostats. Also if tank is found to be propped up in anyway by the tenant to increase the oil flow. | |
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Oil watchman |
Battery/ replacement | |
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Oil tank security |
Locks/alarms etc. | |
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Hot water cylinders |
Replacement | |
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Immersion heaters |
Replacement | |
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Kitchen |
Wall cupboards, refit doors (but only after inspection) | |
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| Re-securing loose door handles and cupboard handles, locks and catches | |
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| worktops, excluding: burns, scratches, chips etc. | |
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| Base unit doors (but only after inspection) | |
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| Base units (but only after inspection) | |
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| Drawers (but only after inspection) | |
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| Extractor fan, excluding: filters and replacing bulbs | |
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| Shelving to units (but only after inspection) | |
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Light fittings |
Excluding: light bulbs, dimmer switches, fuses, fluorescent tubes and starters. Any non standard light fitting fitted by the tenant. additional security lighting. | |
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Tiling |
But only after inspection | |
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Showers |
Shower unit | |
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| Shower trays | |
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| Shower wastes (excluding blockages) | |
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| Shower curtains including fittings. | |
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| Shower curtain rail | |
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| Shower doors | |
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| Shower grab rails | |
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Sinks/basins |
Sink/basin units (but only after inspection) | |
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| Blockages | |
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| Sink/basin taps | |
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| Plugs and chains | |
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| Sink/basin tap washers | |
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| Sink/basin tap washers (unless removed by the tenant) | |
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Stairs |
Including newel posts, hand rails, balusters | |
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Paths |
Including: steps, footpaths and ramps. Excluding: gritting or removal of snow on paths | |
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Skirting boards |
Unless removed by the tenant. | |
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Fuses and resetting MCB |
Excluding: mains fuses that are the responsibility of NIE | |
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Switches and sockets |
Excluding: dimmer switches and non-standard fitted by the tenant. | |
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Telephone points and connections |
Tenant should contact local service provider | |
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TV aerial and sky |
Tenant should contact local service provider | |
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Washing lines |
Line provided start of tenancy only | |
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Infestations |
By ants, wasps, bees, cockroaches, mice, silverfish, rats bedbugs or flies. | |
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Plastering/ rendering |
Internal or external after inspection. Excluding settlement cracks on ceilings or walls (tenant responsibility) | |
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| Including window sill, catches, sash, cords and frames after inspection. | |
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| Tiles, battens, felt, roof structure, fascia boards, soffit and verge pointing. | |
