Repair Categories
Response Times
Our repairs service needs to have standards which we can measure our performance against. The response times we have for each category of reactive repair are detailed below.
Category Response Time
Emergency - 24 hours
Urgent - 4 working days
Routine 1 - 10 working days
Routine 2 - 20 working days
Repairs Categories
It is not possible to provide a definitive list of all the repairs falling into each of the immediate callout, emergency, urgent and routine categories. The following provides guidance that should cover many cases.
|
Category |
Example |
Response Time
|
|
Emergency Repair |
-
Total Loss of heating and/or hot water and tenant has no alternative forms available.
-
Blocked Flue to boiler or fire
-
Badly leaking pipe, heating pipe, radiator, tank or cistern
-
Oil/Gas leak
|
To be attended within 4 hours to make safe and works to be completed within 24 hours. |
|
Urgent Repair |
-
Partial loss of heating and/or Partial loss of hot water.
-
Minor plumbing leaks, waste pipes, radiator valves
-
External leaking overflows
|
To be attended and complete within 4 working days |
Routine 1
|
|
To be attended and complete within 10 Working days
|
Routine 2
|
|
To be attended and complete within 20 Working days
|